555 12th Street Case Study
JLL is a global leader in commercial real estate and property investment services. The company manages a portfolio of over 4 billion square feet of space across 80 countries.
Company: Jones Lang LaSalle Incorporated
Service: Commercial and Janitorial Cleaning Services
JLL is a global leader in commercial real estate and property investment services. The company manages a portfolio of over 4 billion square feet of space across 80 countries. One of its properties is 555 12th Street, NW Washington DC, a large trophy building with a wide variety of high-end tenants commercial and retail. The building spans one city block in downtown Washington DC, between Capitol Hill and the White House, and has several amenities such as a fitness center, an atrium, a conference center, and a rooftop terrace. The building hosts events several times a week and has a high occupancy rate and many visitors, which requires a high level of cleanliness and hygiene.
JLL had a fiduciary duty to optimize its portfolio and cut costs in 2022. The company was spending too much money and dealing with a few performance issues with its previous cleaning company.
The janitorial crew was overstaffed. The cleaning frequency and intensity were not adjusted according to the real-time needs of the building. Although JLL wasn’t unhappy with their cleaning company, there were some inconsistencies below the standards expected by JLL and its tenants. As a result, JLL was losing money, tenant satisfaction, and environmental performance.
In the 4th quarter of 2022, JLL hired crs Facility Services to manage the cleaning of its office building at 555 12th Street, NW Washington DC. We proposed a solution that involved reducing the cleaning staff, implementing smart building technology to monitor and adjust the cleaning frequency and intensity based on real-time data, and conducting regular audits and inspections to ensure quality standards.
crs conducted a site assessment to evaluate the current situation and identify areas for improvement. crs then proposed a staffing plan that reduced the number of full-time cleaners and increased the number of part-time cleaners to balance the workload and reduce labor costs. crs also brought on a new project manager who was responsible for overseeing the cleaning staff, communicating with JLL and its tenants, and resolving any issues or complaints.
crs conducts regular audits and inspections to ensure that the cleaning quality met or exceeded the standards expected by JLL and its tenants. We utilised quality assurance software that allowed us to track and measure the performance of the cleaning staff, identify any issues or defects, and provide feedback and training as needed. crs also solicited feedback from JLL and its tenants through surveys and meetings to ensure their satisfaction and address any concerns or suggestions.
As a result of crs’s solution, JLL was able to save money, improve tenant satisfaction and retention, and reduce its environmental footprint. Here are some of the benefits that JLL achieved:
Cost savings: By reducing the cleaning staff while still providing similar service hours and implementing smart building technology, CRS helped JLL reduce its cleaning budget significantly.
Quality improvement: By conducting regular audits and inspections, CRS ensures that the cleaning quality is consistent and high across the building. CRS also uses safe and sustainable products and equipment that preserved the appearance and condition of the building.
Tenant satisfaction and retention: By communicating with JLL and its tenants regularly, crs ensures that their needs and expectations are met or exceeded. CRS also provides flexible and customized services that cater to different tenant preferences and requirements.